- While we take pride in offering our customers a top quality product, occasionally manufacturer defects do occur. Should you experience an issue with the packaging of the product, please contact us directly to authorize a product return, within 30 days of purchase. Otherwise, all sales are final and no returns or exchanges.
- MD does not process returns from products purchased through other websites, stores or unauthorized resellers.
- Unopened bottles returned within 60 days of shipment with receipt will receive a full refund minus shipping and handling.
- Opened bottles will not receive refunds, as opened bottles will be discarded upon return.
- Undelivered orders due to our error will be re-shipped at no additional charge.
- Undelivered orders due to customer error will be re-shipped at the customer's expense. Shipping and handling charges for return orders are not refunded for returns due to customer error.
Please send returns to:
448 N. San Mateo Dr.
San Mateo, CA 94401
Please include your name, e-mail address, order number (if available), the last four digits of your credit card number, a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.
Because returns may occassionally be lost in transit, we recommend (but do not require) using a reliable delivery service (e.g. UPS Ground or FedEx Ground) that offers tracking or delivery confirmation.