Shipping Policy


SHIPPING POLICY

Unfortunately Due to COVID19 Pandemic, expect slight delay especially for international Shippings

We strongly recommend ROUTE shipping protection for real time shipping tracking, protection against damage, theft and loss for domestic and international orders. Click yes for ROUTE at your check out

  • All products are shipped from our US warehouse.
  • Orders are processed within 8 business hours and shipped via mailing carrier chosen by customer at check out. 
  • To cancel your order, call 1-888-882-5788 or customercare@md-factor.com within 24 hours at no additional charge. If cancelled after 24 hours, you will be responsible for a $25.00 restocking fee if order shipped.
  • You will receive an email with tracking information
  • Unfortunately, we are not responsible for damage, lost package or delay by USPS, FedEx, DHL, UPS or delays from COVID.
  • Please chose insurance option via Route at check out if desire coverage for lost or damaged items.
  • Orders are processed Monday to Friday (except public holidays). Most orders placed before 3pm are dispatch that day, after 3pm will be process the next working day.
  • Local postal service dependent on your location- some US postal services are disrupted and we have no control if they are delayed or closed. 
  • It normally takes 7 working days but can take up to 10 working days dependent on your address.   If you have not received it within 14 days then please click here to contact us.
  • Please check your spam mail for shipment messages if you do not receive an email after order. 
  • LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.
  • RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.
  • REFUSED/UNCLAIMED MAIL: If delivery is refused by the recipient of the package is unclaimed for any reason, the order will not be refunded unless the package returns to MD. If the package does return, a refund will be applied for the cost of the items only.
  • We offer adding ROUTE shipping protection against damage, theft and loss. Get shipping notification with real time status so you never miss a delivery. Magically watch delivery make their way to your doorstep.  Instant issue resolution We strongly encourage for domestic and international orders. 

    INTERNATIONAL ORDERS:

    • For international shipping, we reserve the right to notify you by email if the destination country requires a higher shipping fee.
    • For purchases over $150 free international shipping, we reserve the right to chose the carrier and class of shipping. If you desire expedited or overnight shipping, please notify us and pay for the additional shipping fee.
    • MD® is not responsible for taxes, duty charges, customs fees or shipping loss or damages.
    • Please chose insurance option via Route at check out if desire coverage for lost or damaged items. Please check for excluded countries. We strongly encourage adding shipping insurance to cover damage or lost shipment.
    • To cancel your order, please call 1-888-882-5788 or email us within 24 hours at no additional charge. Due to the efficiency of our team, if order is cancelled after 24 hours, you will be responsible for a $25.00 restocking fee if order has already been shipped.  If shipment left US, we will be unable to cancel the order. 
    • Various countries have different regulations, MD® is not responsible if the shipment is lost, held at custom or damaged.  We will not be able to refund the purchase.
    • Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery.
    • If your order does not arrive within the timeframes above please get in touch as soon as possible so we can track it for you. Email us 
      Shipping (orders under $199.00) Shipping Cost
      Ground Shipping (4-6 days) $4.95
      Priority Shipping ( 2-3 days) $19.95
      Overnight Shipping $49.95
      Shipping Option (orders over $199.00)
      Ground Shipping (4-6 Days) FREE 
      Priority Shipping (2-3 Days) $19.95
      Overnight Shipping $49.95
      INTERNATIONAL SHIPPING
      Standard Shipping We reserve the right to notify you by email if the destination country requires a higher shipping fee. For purchases over $199 free international shipping, we reserve the right to chose the carrier and class of shipping. If you desire expedited or overnight shipping, an additional fee will be applied.