Shipping Policy


Shipping Policy

  • All of our products are in stock and will be shipped from our warehouse in the US.
  • Most orders are shipped within 8 business hours and sent out via mailing carrier based on customer's preferences.
  • Orders placed after 3 PM PST will be processed the following day. We ship Monday through Friday 9-3 PST excluding holidays and weekends.
  • Contact us directly by phone at 1-888-882-5788 or email customercare@md-factor.com to cancel your order within 24 hours at no additional charge. Due to the efficiency of our team, if order cancelled after 24 hours, you will be responsible for a $25.00 restocking fee if your order has already been shipped.
  • To receive tracking information, please select express delivery. USPS confirmation number verifies when the parcel has been delivered and not used to track packages en route. Unfortunately, we are not responsible for damage, lost package or delay by USPS, FedEx, DHL or UPS. 
    • We process orders Monday to Friday (except public holidays). Orders are not processed on weekends.  Most orders placed before 3pm are despatched that day, after that we may process the next working day.
      • The postal service we are able to provide is dependent on where you are based - some US postal services are disrupted and we can do nothing about that.
      • It usually takes around 7 working days but can take up to 10 working days dependent on your address.   If you have not received it within 14 days then please click here to contact us.
      • Please check your junk mail for despatch and shipment messages as they often end up there

        FOR INTERNATIONAL ORDERS:

        • For international shipping, we reserve the right to notify you by email if the destination country requires a higher shipping fee. For purchases over $150 free international shipping, we reserve the right to chose the carrier and class of shipping. If you desire expedited or overnight shipping, an additional fee will be applied.
        • MD® is not responsible for taxes, duty charges, customs fees or shipping loss or damages.
        • Different countries have different shipping rates, MD reserve the right to adjust the shipping fee. You will be notified by email and we will wait for your approval prior to shipping.
        • Contact us directly by phone at 1-888-882-5788 or email us to cancel your order within 24 hours at no additional charge. Due to the efficiency of our team, if order cancelled after 24 hours, you will be responsible for a $25.00 restocking fee if your order has already been shipped.
        • Various countries have different regulations, MD is not responsible if the shipment does not clear custom or is lost or damaged by your country's local shipping thus we will not be able to refund the purchase.
        • If your order does not arrive within the timeframes above please get in touch as soon as possible so we can track it for you. Email us 
          Shipping (orders under $199.00) Shipping Cost
          Ground Shipping (4-6 days) $4.95
          Priority Shipping ( 2-3 days) $19.95
          Overnight Shipping $49.95
          Shipping Option (orders over $199.00)
          Ground Shipping (4-6 Days) FREE 
          Priority Shipping (2-3 Days) $19.95
          Overnight Shipping $49.95
          INTERNATIONAL SHIPPING
          Standard Shipping We reserve the right to notify you by email if the destination country requires a higher shipping fee. For purchases over $199 free international shipping, we reserve the right to chose the carrier and class of shipping. If you desire expedited or overnight shipping, an additional fee will be applied.