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What Is Route Shipping Protection?
Route is an optional shipping insurance service that provides you with peace of mind from the moment your MD order leaves our warehouse. When you add Route at checkout, your package is protected against loss, theft, and damage during transit so that you can shop with total confidence.
Whether you’re ordering MD Lash, MD Hair supplements, MD Skin solutions, or MD Wellness products, Route helps ensure your delivery experience is smooth and secure.
Why Add Route to Your Order?
- Covers lost, stolen, or damaged packages
- Faster claims resolution (file in just a few clicks)
- Real-time order tracking via Route app or email
- Protects your investment in premium MD products
How It Works:
1. Add Route at Checkout
Select the toggle to include Route Shipping Protection before placing your order. A small fee (based on order total) will be added.
2. Track Your Package
Get real-time updates via the Route app or email, from fulfillment to final delivery.
3. File a Claim (If Needed)
If your package is lost, stolen, or damaged, file a claim directly with Route:
https://claims.route.com
Visit route.com to learn more.
Ship confidently with Route Package Protection—the unparalleled safeguard against theft and damaged shipments. Keep your goods safe, no matter what the journey throws at you. Trust in Route for a stress-free delivery every time!
Important Notes:
- Route must be added at the time of purchase—it cannot be added retroactively.
- Claims must be filed within 15 days of the delivery issue.
- MD Factor is not responsible for packages lost or damaged in transit unless Route protection is purchased.
Recommended for All MD Orders:
Because our customers trust MD for results, we recommend Route protection for every order—especially when shipping high-value skincare, haircare, supplements, or lash growth products.
Add Route at Checkout
Select the toggle to include Route Shipping Protection before placing your order. A small fee (based on order total) will be added.
Route Package Protection offers reliable protection for your shipment, safeguarding against theft and damage during transit. Get the peace of mind you need to send your packages knowing that Route Package Protection has your back every step of the way.
What is Route shipping protection? Route is insurance that covers your MD Factor order if it’s lost, stolen, or damaged in transit.
How do I file a claim for a missing MD package? Use Route’s quick online portal at claims.route.com for 1-click claim filing.
Should I add shipping protection to my MD Factor order? Yes! Route offers peace of mind and comprehensive coverage for any issues that may arise during shipping.