We want you to be totally satisfied with your order, however, we understand if a product doesn't work out and want to make sure the return is as painless as possible.
ONLINE PURCHASE RETURN
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling charges. Refunds will be credited to the original credit card use for payment. Purchases of gift certificates and sale items cannot be returned for a refund.
Naturally, we cannot take returns products not bought online at MD-Factor.com
To return items to MD-Factor.com please follow these simple steps:
Email our customer service at firstname.lastname@example.org with order number and reason for return. We will then confirm the returns postal address.
We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to: La Canada Ventures Inc, 448 N San Mateo Drive, San Mateo, CA 94401
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.
If you require a refund we will charge a $10 restocking fee which will be taken from your refund.
We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.
In the event that you have a faulty product simply contact us with details of the product, photos of the fault within 30 days of purchase. Include where and when you purchased it and we will do our best to help you and replace the item.
We recommend that you send the return via UPS or insured parcel post. MD® is not responsible for lost return items during transit.
Please include your name, phone number and order number to ensure credit is received in a timely manner.
Purchases made during seasonal promotions are eligible to be returned for store credit only.
At this time we do not offer exchanges on products.
We are passionate to empower your confidence and wellness. Clinical strength products for fuller hair, longer lashes, younger skin and inner wellness through science.
We are a believer in turning anti-aging ideas into reality. MD offer solution for men and women 30 and up suffering hairloss, baldness, aging skin, melasma, short lashes, acne, dark eye circles, wrinkles and sagging skin. We want you to feel good from within with MD Wellness for detox, weight loss, hair growth, skin/joint health, sleep, and sexual wellness. Get ready to not only look good but also to feel youthful and energetic.
MD is where science meets beauty and wellness. Sold over 20 countries since 2006, MD has helped millions of men and women look and feel younger. Let MD Skin, Hair, Lash & Wellness help you enjoy life to the fullest.